PAIA Manual

This manual has been compiled in terms of section 51 of PAIA. PAIA gives effect to the constitutional right of access to information held by private bodies where the information is required for the exercise or protection of a right.

Khanyr Systems is a private body as defined in PAIA.

Registered legal name

Khanyr Systems (Pty) Ltd

CIPC registration number

K2026634399

Business address

Cape Town, 7405, South Africa

Website

https://khanyr.systems

Email

info@khanyr.systems

The Information Officer is responsible for receiving and processing PAIA requests.

Information Officer

Yanga Nkohla

Email

info@khanyr.systems

All requests for access to records should be directed to the Information Officer. See also our Information Officer contact page.

The Information Regulator has published a guide on how to use PAIA. The guide and prescribed forms are available from:

Khanyr holds records in the following categories in the ordinary course of operating its business.

5.1 Corporate records

• Company incorporation and registration documents
• CIPC records
• Company statutory records
• Director records
• Regulatory correspondence

5.2 Financial and accounting records

• Invoices issued to clients
• Invoices received from suppliers
• Payment records
• Bank records
• Accounting records
• Tax-related records and correspondence
• Financial reports

5.3 Client and project records

• Client contracts, statements of work, and proposals
• Project deliverables and correspondence
• Support and maintenance records
• Client contact and billing information

5.4 Supplier records

• Supplier agreements
• Supplier correspondence
• Supplier invoices and payment records

5.5 Website and communication records

• Business email correspondence
• Contact form enquiries

5.6 Compliance and governance records

• Privacy Policy
• PAIA Manual (this document)
• Compliance policies and procedures (internal)
• PAIA request register (internal)
• POPIA data-subject request register (internal)
• Security incident records (internal)

The following documents are publicly available without a PAIA request:

• Privacy Policy
• PAIA Manual (this document)

Requests must be submitted in writing using the prescribed PAIA form (Form C, or the form currently prescribed by the Information Regulator), addressed to the Information Officer.

A request must include:

• Your full name and contact details
• The form of access requested
• A sufficient description of the record(s) requested
• The right you are seeking to exercise or protect (for third-party records)
• Proof of identity

The Information Regulator's prescribed forms are available at inforegulator.org.za.

Khanyr must respond to a complete PAIA request within 30 days of receipt, subject to applicable extensions under PAIA.

PAIA provides for a request fee and an access fee. Applicable fees are prescribed by regulation. Confirm current fees with the Information Regulator. No request fee is payable for requests concerning your own personal information.

Access to a record may be refused on grounds provided in PAIA, including mandatory protection of a third party's personal information, commercial confidentiality, legal privilege, safety of individuals, and other grounds specified in PAIA. A ground for refusal must be documented. Partial access will be considered where a full refusal is not warranted.

If you are dissatisfied with Khanyr's decision, you may:

• Ask the Information Officer to reconsider the decision
• Lodge a complaint with the Information Regulator
• Apply to the High Court for relief

Data subjects also have rights under POPIA, including access, correction, deletion, and the right to object to processing. These rights may be exercised by contacting the Information Officer. See our Privacy Policy for more detail.

Information Officer contact details

Email: info@khanyr.systems